Refund Policy
Version 0.2 — contact email + legal entity filled in · Last updated 2026-05-09
⚠️ This is a working draft. It has not been reviewed by a lawyer. Do not publish externally without that review. Some clauses below — particularly the EU right-of-withdrawal handling — depend on how we structure the sign-up consent flow at launch and may need to be adjusted.
1. Scope
This Refund Policy explains when and how we issue refunds for paid subscriptions and one-time purchases on AI Stream Jobs (the "Service"). It supplements §4 of the Terms of Service, which remains the binding billing agreement; if the two documents conflict, the Terms of Service control until this policy is folded in.
We don't offer refunds for change of mind beyond what's described below. Plans are billed in advance and are designed to be cancellable, not retroactively refundable.
2. Quick summary
| Purchase | Refundable? |
|---|---|
| Free Trial | No charge — nothing to refund |
| Monthly plan | Cancel anytime; access continues through the end of the paid month. No partial refund mid-month. |
| Quarterly plan | Prepaid 3 months. No partial refund if cancelled mid-cycle; access continues through the end of the prepaid period. |
| Budget top-ups ($5 / $10) | Non-refundable once consumed. Unused balance does not roll over past the billing period. |
| EU consumers (within 14 days of first paid sign-up) | Right of withdrawal — see §5 EU consumers. |
| Billing error or service failure caused by us | Refunded — see §6 Service errors and billing mistakes. |
3. Free Trial
The Free Trial is offered at no cost. Because no payment is taken, there's nothing to refund.
If you upgrade to a paid plan after the Trial, the paid plan is governed by §4 (monthly), §5 (quarterly), and §6 (EU withdrawal) below.
4. Paid plans — monthly and quarterly
You can cancel any paid plan at any time from Settings → Plans & pricing. Cancellation stops future charges; it does not retroactively refund a billing cycle that has already started.
- Monthly plans: when you cancel, your access continues through the end of the current paid month, and we don't issue a partial refund for the unused portion of that month.
- Quarterly plans: quarterly billing is prepaid for 3 months and may be discounted relative to monthly billing. If you cancel before the 3 months are up, your access continues through the end of the prepaid period and we don't issue a partial refund. The quarterly discount reflects the upfront commitment, so a partial refund would defeat the trade.
If you want to switch plans (upgrade or downgrade), change the plan in Settings → Plans & pricing. Plan switches do not generate refunds — the new plan begins on the next renewal cycle.
5. Budget top-ups
Top-up packs (currently $5 or $10) extend your monthly LLM-spend budget for the current billing period. Once a top-up is purchased, it is non-refundable, including if you don't end up using all of the budget it bought. Top-up balances do not roll over to future periods.
If a top-up purchase fails to credit your budget due to a system error on our side, contact us under §7 How to request a refund and we'll either re-credit the budget or refund the charge — your choice.
6. EU consumers — 14-day right of withdrawal
If you are an EU consumer (you live in the EU and are buying for personal, non-business use), the Consumer Rights Directive (Directive 2011/83/EU) gives you a 14-day right to withdraw from a distance contract without giving any reason. This applies to your first paid sign-up for a given subscription plan.
Two things to know:
- Performance during the 14 days waives a portion of the refund: if you ask us to start providing the Service during the 14-day window (which by default we do, as soon as you upgrade), you remain entitled to withdraw — but you may be required to pay for the part of the Service already provided, calculated on a pro-rata basis. That means a partial refund, not a full one.
- Fully consumed digital content waives the right entirely: if at sign-up you (a) explicitly consented to immediate provision of the digital service AND (b) acknowledged that you lose the right of withdrawal once the service has been performed, the right of withdrawal does not apply. Our sign-up flow is designed to capture this consent and acknowledgement; if it does, this clause governs.
To exercise the right of withdrawal during the 14-day window, contact us per §7 How to request a refund within 14 days of your first paid sign-up. We'll process the refund using the same payment method you used to pay, within 14 days of receiving your request.
Outside the EU, no statutory right of withdrawal applies — the Free Trial covers the "try before you buy" need.
7. Service errors and billing mistakes
If any of the following happens, we'll issue a refund within 7 days of confirming the issue:
- We charged you the wrong amount (e.g. quarterly billed at monthly's rate, or a top-up debited twice).
- We charged you after you cancelled.
- The Service was materially unavailable (extended outage, broken feature you paid for) for a meaningful portion of your billing cycle.
- We terminated your account in a way that violates our Terms of Service §10.
Genuine usage that didn't yield the result you wanted (e.g. the AI's draft wasn't what you hoped for) is not a service error — that's how AI-assisted tools work, and the Free Trial exists so you can evaluate output quality before paying.
8. How to request a refund
Email support@aistreamjobs.com with:
- The email address on your AI Stream Jobs account.
- The Stripe charge or transaction ID (you can find it on the receipt Stripe emailed you, or in
Settings → Billing). - Which clause of this policy you're invoking (e.g. "billing error", "EU 14-day right of withdrawal", "service unavailability").
- A short description of the issue.
We aim to respond within 3 business days and resolve eligible refund requests within 7 calendar days. Refunds are issued to the original payment method via Stripe; depending on your card issuer, the credit may take an additional 5–10 business days to appear on your statement.
9. Chargebacks
If you believe a charge is wrong, please contact us first per §7 How to request a refund. We can usually resolve legitimate billing errors within a few days, which is faster than the chargeback process and avoids fees on both sides.
Filing a chargeback before contacting us, or filing one after we've issued a refund, may result in your account being suspended pending investigation.
10. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be communicated via email and through Settings → Privacy (or its equivalent at the time). The "Last updated" date at the top of this document indicates when the most recent change took effect. Refund requests are evaluated against the version of this policy in effect at the time of your purchase.
11. Contact
Næxt AI Email: support@aistreamjobs.com
For data-protection enquiries (separate from refunds), see the Privacy Policy. For account or service questions, see the Terms of Service.